Account Deletion Request

How to Request Deletion

Email support@jaimini.app from your registered email, or include your registered phone number in the email.

Subject line: “Account Deletion Request, [Your Phone Number]”

We will verify your identity and process the request.

Faster: you can delete your account yourself, immediately, from inside the app at Settings → Account → Delete Account. No email required.

What Gets Deleted

• Your profile and personal information
• Birth details and Kundali data
• Consultation and chat history
• Wallet balance (non-refundable, see below)
• All family member profiles added by you
• Saved reports, personal readings and palmistry results
• Your profile photo
• Referral records and notification history

About your wallet balance: Wallet recharges are non-refundable once credited (see our Refund Policy). If you have unused balance, we recommend using it before requesting account deletion, any remaining balance is forfeited at the time of deletion and cannot be recovered.

What We Retain

Two things survive deletion, and neither identifies you:

• Transaction records are anonymised and kept. Amounts, dates and order identifiers remain in our accounting ledger with your identity stripped out, because we are required to keep accurate financial records. They are not deleted after a fixed period.
• A one-way hash of your phone number. This contains no personal information and cannot be reversed. We keep it only to prevent accounts being deleted and recreated repeatedly to claim free credits.

How Long It Takes

Deletion is completed within 30 days of a verified request. You will receive a confirmation email once done.