LEGAL

Refund Policy

Last updated: January 2025

1. Wallet Recharges

Once money has been successfully added to your Jaimini wallet, the recharge is non-refundable. Wallet credits can only be used for consultations and services within the Jaimini app — they cannot be transferred back to your bank, card, or any other payment method.

Please review the recharge amount carefully before confirming payment. Wallet credits do not expire, so any balance you add remains available for future consultations.

The only exceptions are described in Sections 2 and 3 below: refunds for consultations interrupted by a technical issue on our side, and reversals for failed payments where money was deducted but never credited to your wallet.

2. After a Consultation

Consultation charges are non-refundable once a session has been completed and the astrologer has been paid for their time.

However, if a consultation was interrupted or ended prematurely due to a technical issue on our side (server error, app crash, payment deduction error), the charges for that session are fully refunded — automatically where possible, or upon request.

3. Failed Payments

If a payment was deducted from your bank or card but your wallet was not credited, the amount is typically reversed automatically by the payment gateway within 24 hours.

If the automatic reversal does not occur within 24 hours, contact us at support@jaimini.app and we will resolve it within 2 business days. You may choose either of the following:

Reverse the payment back to your original payment method, or
Credit the amount to your wallet so you can use it for consultations.

In either case you will not lose the amount that was deducted.

4. How to Request a Refund

Refunds are only available in the limited cases described above (technical issues during a consultation, or failed payments where the wallet was not credited). To request one:

Email: support@jaimini.app
Subject: Refund Request — [Your Phone Number]
Include: Phone number, transaction date, amount, and reason
Response time: We respond within 24 hours
Resolution time: 5–7 business days for approved refunds

5. Contact

For any questions about refunds, contact us at support@jaimini.app.